Privacy Policy

Effective as of October 2, 2026

This policy explains what Galiano Soccer Training Co., doing business as JOGA Soccer Academy ("JOGA", "we", "us"), collects about you and your player, why, who we share it with, how long we keep it, and how you can see, fix or delete it.

The short version

We collect what we need to train your player, run your membership and stay in touch with you.
A parent or guardian gives us what we know about a player. Players do not have accounts and do not sign in.
We never sell your information or your player's.
Our website shares some contact details with Google and Meta to measure our ads. The JOGA app does this only if you tap Allow when your phone asks to let JOGA track. You can say no to both.
Health notes, like allergies, are kept only with your yes and seen only by the staff and coaches who need them to keep your player safe.
You can see, fix or delete your information at any time. Message us in the app, or email info@jogasocceracademy.com.

1. What this policy covers

This policy covers the JOGA app, our website at www.jogasocceracademy.com, our family pages on the web, and the texts, emails, calls and messages we send. It covers every JOGA location.

2. What we collect about you, the parent

You are the account holder. When you join, book, buy or talk to us, you give us:

Your name, email address and phone number.
The name, email and phone of a second adult you add to your family.
Your shipping address, only if you have gear sent to you.
What you buy and book: memberships, sessions, packs, camps, clinics, trips and gear.
Your payment card. Our payment company, Stripe, keeps your card. We only keep the card brand and the last four numbers.
Messages you send us in the app, by text, by email or by phone.
A photo of you, if you add one.
Your answers on forms, like a camp registration or an agreement you sign, including your typed signature.
A friend's first name and phone, if you give a friend a session.
An emergency contact's name and phone, for a camp or clinic.

3. What we collect about your player

Your player is the child you train with us. A child's information comes from you, the parent, and from our own staff. We collect:

Your player's first name and date of birth.
A photo of your player, if you add one.
What you write for your player, like their goal.
Before the first session, what you tell us on the pre training form: your player's team, position, level, goals, shirt size and any injuries or medical conditions.
What happens at JOGA: sessions booked and attended, evaluations, progress reports, homework, drills marked done at home, points, badges, and the notes our coaches write after a session.
For a camp or clinic: shirt size, skill level and, only with your yes, food, allergy and medical notes. Our Consumer Health Data Privacy Policy explains these notes.
Your player's club coach, if you add them (section 6).

Read our Consumer Health Data Privacy Policy

4. Children

JOGA is for families. Players do not have accounts and do not sign in to the app. Only a parent or another adult in the family signs in. We do not collect anything from a child's own phone.

We use a player's information only to train them, run their membership and keep them safe. We never sell it, and we never use it or send it anywhere for ads.

Inside the app, behind sign in, you may see photos from JOGA sessions and events. A share link or public page from JOGA never shows a child's face unless that child's parent said yes.

A parent can see, fix or delete a player's information at any time (sections 11 and 12).

5. The JOGA app

Sign in. You sign in with a code we send to your email or phone, with your email and a password, or with Apple or Google. If you choose Apple or Google, they tell us your name and email.
Bookings. The app keeps the sessions, classes, camps and evaluations you book, cancel or move, and what you have left to use.
Photos. You can add a photo of yourself and of each player. You pick it with your phone's own picker, so the app never reads your photo library, and we remove the location from the photo. Photos are kept in private storage and shown only in the app, through links that stop working after an hour.
Progress. The app shows your player's sessions, progress reports, coach notes, homework, drills and challenges. Drill videos play from YouTube in its privacy enhanced mode.
Badges and share cards. When your player earns a badge, the app makes a card. A card shows only your player's first name. Where the app offers it, a switch lets you put your own photo of your player on that card, each time you share. A card leaves your phone only when you share it or save it, and only to the people and places you pick.
Notifications. If you allow them, we send reminders, coach note alerts and open spots. A coach's note never shows on your lock screen, only that a note is waiting.
On its own, the app keeps: a random install number made the first time it runs (not a phone serial number and not an advertising number), a push token with your phone's type and model, the app version, and which screens and buttons are used. App events carry numbers and choices only, never names or what you type, and go to JOGA's own database, not to an outside analytics company.
Crash and speed reports. If the app breaks or runs slowly, it sends a short report to Sentry, the company that helps us fix it. Sentry may also keep a short recording of how the app was used, with every word, picture and typed entry covered, so it never shows your name, email, phone, messages, payment details or your children's details.
What the app does not do. It does not collect your location: if you tap Use my location, your phone sorts the list itself and your location never leaves the phone. It does not read your contacts, your calendar or your photo library. It only adds a session you booked to your calendar when you ask. The camera is used only to scan a card in the payment sheet.

6. Your player's club coach

If you add your player's club coach on Players, we keep their name and email. We use them only to ask that coach for a short report on your player, and the report shows under Reports on Progress. Only JOGA staff see the club coach's name and email. We never add them to our emails or texts about JOGA, and we never share them for ads. To remove them, open Players, clear the club coach's name and email, and save. They are also deleted when you delete your account.

7. Tracking and ads

To learn which ads bring families to JOGA, we share some details with Google and Meta (Facebook and Instagram).

In the app on an iPhone. Your phone asks if JOGA may track. Only if you tap Allow does the app report three things to Google and Meta: that you signed up, that you booked an evaluation, and that you bought something, with what it cost. With them go your email, phone and name and our customer number for you, each scrambled (hashed) before it leaves us, and the click number from the ad link that opened the app.
If you tap Ask App Not to Track, the app sends Google and Meta nothing, and the ad's click number never leaves your phone. You can change your answer at any time in your phone's Settings, then Privacy and Security, then Tracking.
On Android, the app sends Google and Meta nothing.
On our website, our forms and checkout send the same scrambled contact details and click numbers to Google and Meta, and the site uses Google and Meta tools that show how people find the site and how our ads do.
Never sent: a player's information, health notes, photos and messages. The app shows no ads, has no advertising code from another company, and never reads your phone's advertising number.

8. How we use your information

To run your membership: bookings, sessions, payments, receipts, reminders and changes.
To train your player: coaching, progress reports, homework, points and badges.
To keep players safe at camps, clinics and sessions.
To answer your messages and help you.
To send you the texts, emails and notifications you agreed to (section 10).
To keep the app and website working and safe, and to fix problems.
To learn which of our own links and campaigns bring families to JOGA.
To measure our ads with Google and Meta, as section 7 explains.
To follow the law and keep the records it requires, like tax records.

9. Who we share it with

We never sell your information or your player's. We share it only:

With the staff and coaches at your JOGA location who need it to train your player, run your membership and keep everyone safe.
With Google and Meta for ads, only as section 7 explains.
When the law requires it, to protect someone's safety, or if JOGA is sold or joins another company, which must then keep the promises in this policy.
With companies that do work for us. They may use it only to do that work:
Store our data and run our servers: Supabase and Vercel.
Take payments: Stripe.
Our booking calendar: Wix.
Sign in: Apple and Google.
Notifications and app updates: Expo, Apple and Google.
Crash and speed reports: Sentry.
Texts and calls: RingCentral.
Email: Google Workspace and Kit.
Our customer records: HubSpot.
Messages between our staff: Slack.
Help our staff write progress summaries and replies: Anthropic.
Drill videos in the app: YouTube.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message consent and phone numbers are never shared with anyone for their own marketing.

10. Texts, emails and notifications

Texts. You choose at sign up: booking texts and reminders, and JOGA news and offers if you say yes. Saying yes is not a condition of any purchase. How often we text varies. Reply STOP to any text to stop, or HELP for help. Message and data rates may apply.
Emails. Receipts and booking emails always come. News and offers stop when you tap unsubscribe or turn them off in the app.
Notifications. Only if you allow them on your phone. Turn them off at any time in the app or in your phone's settings.

11. Your choices and rights

Every family has these rights, wherever you live:

See what we keep about you and your player, and who we shared it with.
Fix anything that is wrong. You can fix most things yourself in the app.
Delete it (section 12).
Take back a yes you gave, like for texts, photos, tracking or health notes.
Say no to sharing your scrambled contact details with Google and Meta for ads. In the app, tap Ask App Not to Track, or turn JOGA off in your phone's Settings, then Privacy and Security, then Tracking. For the website, email us.

To ask, Message us in the app, email info@jogasocceracademy.com, or call (425) 484 3873. We check it is you, usually with a code to your email or phone. We answer within 45 days, and tell you if we need 45 more. If we say no, we tell you why, and you can ask us to look again by replying to our answer. We never treat you differently for asking.

12. Deleting your account

How. In the app: Profile, then Delete account. On the web: portal.jogasocceracademy.com/portal/delete. Or Message us or email us and we do it for you.
Your membership. Deleting your account never cancels a membership. If your membership is still on, your sign in and the notifications to your phone go at once, and everything else is deleted the day the membership ends. If you sign in again before then, we keep your account. To end it first, tap Membership, then Pause or end.
Another adult. If another adult in your family still signs in, only your sign in is deleted and your family stays.
What we delete. Your sign in and its Apple or Google connection, your notification tokens and settings, the names, emails and phone numbers of the adults in your family, your photos and your players' photos, each player's record (name, date of birth, goal, level, health notes, emergency contact, club coach's name and email, coach notes, evaluations, progress reports, homework, badges, points and challenges), your messages with us, and our notes and call records about your family. If you used Sign in with Apple, we ask Apple to end the connection.
Our other tools. A person at JOGA deletes the copies in the other tools we use, like our customer records, email and texts, within 30 days.
What we keep with no name on it. Counts, like how many sessions were booked and attended, and app events with only a date, with no name, contact detail or note on them.
What we keep because the law requires it. Payment and refund records, session and pack balances, and the agreements, waivers and consents you signed, for 7 years. Stripe also keeps its own payment records.

13. How long we keep it

We keep information only as long as we need it, then we delete it or take the names off it.

Your account and your family's record: while you are a JOGA family, and for 24 months after your last membership, session or sign in.
Your player's progress, notes, photos and badges: the same, or sooner if you delete them.
Health notes: camp and clinic notes until you remove them, or 12 months after your player's last camp or clinic, whichever comes first. A medical note on your player's record stays with that record.
Your player's club coach: until you remove them, or with your player's record.
Payment, tax and receipt records: 7 years, because the law requires it.
Signed agreements, waivers and consent records, including text message consent: 7 years.
Messages with us: 3 years.
App events: 2 years, then only as totals with no family on them.
Crash and speed reports: about 90 days.
Website form entries from families who never joined: 2 years after the last contact.

14. Keeping it safe

We protect your information with encryption between your phone and our servers, private storage for photos with links that expire, limits on how many times anyone can try to sign in, and staff access to only what their job needs. No system is perfect. If a breach affects you, we will tell you as the law requires.

15. Where we keep it

Your information is kept in the United States.

16. Changes to this policy

If we change this policy, we change the date at the top. If a change is important, we tell you in the app or by email before it starts.

17. Contact us

Galiano Soccer Training Co., doing business as JOGA Soccer Academy

Mail: 2227 Queen St. Unit 3, Bellingham, WA 98229

Email: info@jogasocceracademy.com

Phone: (425) 484 3873

In the app: Message us

© 2026 JOGA Soccer Academy